Respond to a customer complaint or claim

Respond to a customer complaint or claim We take the complaint off your desk and answer it in a way that does not make it bigger. A complaint from a customer can stay a complaint or it can become a tribunal application. Which one it becomes is usually decided in the first week, by what […]

Is the customer always right?

Many businesses have built strong brands by treating customers well. But it is also important to ensure that no single customer can put your business at risk. You need to draw the line somewhere. This is where your terms of supply come in. However, these terms need to be consistent with the Australian Consumer Law.