Empathy trumps raw intelligence

Empathy trumps raw intelligence

I read recently that if your business model relies on ‘restricted access to information’, then in the internet age, you are as good as dead. We live in a time of almost complete democratisation of information – and this trend is only accelerating. The natural traits of empathy, humility and real interest are critical to being a good lawyer. Skills in active listening, industry knowledge and commercial experience are more important than ever.

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Before you get appointed, get prepared

Before you get appointed, get prepared

Who wants to be a director? Not an easy question to answer these days, with over 700 laws that can make you personally liable for various actions (or inactions) of your company. This article provides some handy safeguards to consider before you agree to become a director.

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Will I ever realise the value in my business?

Will I ever realise the value in my business?

If you’re like me you pour your life and soul into building your business. But when did you last stop and ask yourself, ‘What for?’ If, like me, being in control of your financial destiny is important to you, then it’s important to make sure that the value of your business is protected if something unexpected happens.

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The importance of mistakes and errors in achieving high performance

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The benefit of errors

I have been reading a series of books about what at first appeared to be unrelated topics. Neuroscience, talent (or the lack thereof), checklists, decision-making, and high performance teams. While not a common theme on the face of each book – an underlying principle in all of them is the importance of mistakes and errors.

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People who influence us

People who influence us

Nassim Taleb, philosopher As you will see in this post, we like TED talks.  However, we like Nassim Taleb even more. And despite the fact that Nassim gave a talk at the 2008 TED conference, you will not find it on the web.  Maybe because he has accused TED of...

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Who owns your customers?

Who owns your customers?

There will be times when an employee leaves your business and you find out later that several significant customers have followed them to their new employment or business. What can you, as a former employer, do in these situations?

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What should be in a ‘Heads of Agreement’?

What should be in a ‘Heads of Agreement’?

Businesses often enter into ‘heads of agreement’, ‘letters of intent’, or a ‘memorandum of understanding’ in the course of negotiating a deal, often without input from a lawyer. So which of these are binding, and which aren’t?

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