Is the customer always right?
Many businesses have built strong brands by treating customers well. But it is also important to ensure that no single customer can put your business at risk. You need to draw the line somewhere. This is where your terms of supply come in. However, these terms need to be consistent with the Australian Consumer Law.
Pssst, over here! (You need to read this if your business turns over more than $3 million)
We’ve all heard about the increasing prevalence of data ‘breaches’ and ‘hackings’.  Some well-publicised examples include: The hacking of Microsoft’s Business Productivity Online Suite in 2010; The theft and publication of 6 million user passwords from LinkedIn in...
What the doctor ordered: dealing with employee medical records
We are often asked what rights an employer has to require their employees to undergo a medical assessment or provide their medical records. The answer is usually not straightforward, as there are some serious personal and privacy issues to consider. The question comes down to striking a balance.
To what extent can a company indemnify a director?
There are over 700 laws that can impose personal liability on directors. While it is common for companies to provide directors with an ‘indemnity’ or ‘insurance cover’ for these liabilities, there are limitations and restrictions on how far this indemnity and cover can extend.
Take-it or leave-it (or perhaps ‘void-it’)? Some things to consider in your Website Development Agreements
Website developers understand very clearly the notion of the ‘information architecture’ of a website, yet not all of them get it when it comes to the architecture of the service agreement they enter with their clients